Shipping, Returns and Specifications

Shipping

An order can take 1 to 14 days to complete. This production time is indicated on every product page.

In stock items will ship within 1 to 3 business days. Made to order items will ship within 1 to 14 days unless otherwise specified. We will email you with tracking information when order has been sent.

Delivery time will vary based on shipping location and the selected shipping method.

We currently ship to Canada and the United States.

We highly recommend choosing the Signature Upon Delivery shipping method. Jacob Jewellery/Bijouterie Jacob is not liable for lost shipments where tracking info indicates they been delivered. Jacob Jewellery/Bijouterie Jacob is not responsible for the delivery delays caused by customer not being present at time of delivery to sign for package or due to any unforeseen weather or technical issues related to the shipping company or customs.

Shipping costs are non-refundable.

International Shipments

Please take note of the following additional terms and conditions which apply to all orders outside of Canada.

Prices and shipping fees do not include Import or Customs duties, Value Added Taxes (VAT), tariffs, or other fees that may be imposed by the destination country. These fees are the recipient’s responsibility. Jacob Jewellery/Bijouterie Jacob is not responsible for Import or Customs fees, VAT, or any other import-related tariffs.

The recipient is considered the importer of record and must comply with all laws, regulations, and restrictions of their country.

If a delivery is refused for any reason, any costs incurred are the recipient’s responsibility.

Returns & Exchanges

A return will be accepted within 30 days of delivery of the merchandise.

An item can only be eligible for return if it is unworn and in its original purchase condition. The merchandise must remain in its original packaging and be sent back within 30 days of delivery, with its original documentation. If original documentation cannot be provided, please include a copy of your receipt or proof of purchase.

Once we have received and inspected your return, you will receive an email notifying you that it has been received and whether the return is accepted.
If accepted, the refund will be processed and a credit will be applied to your original method of payment.

We reserve the right to issue only a partial refund for any item returned past the 30-day return window. We reserve the right to reject a refund if a returned item is damaged, missing parts, or can no longer be sold.

Claims for damaged, defective, or missing items must be reported within 5 days of receipt of the merchandise.

If an exchange for a different product is preferred, we recommend returning the original item for a refund and placing a new order.

Please allow up to 2 weeks for refunds to be processed by your bank.

A return may be sent back in its original packing materials unless instructed otherwise by Jacob Jewellery.

Shipping costs are non-refundable. You will be responsible for paying the shipping costs for returned merchandise. We strongly encourage shipping insurance on returned merchandise with a value of over 75$ as we cannot guarantee the outcome of a returned package.

Returns should be sent to:

4710 Rue Jean-Talon E, Saint-Leonard, Quebec, Canada, H1S 1K2

Specifications

Non-returnable items:

All custom orders are final. This includes but is not limited to: engraved items, engagement rings, wedding bands, and custom orders.

To discuss further, please reach us at info.jacobjewellery@gmail.com.

Sizing

Any measurements, sizes, stone weights, stone colors, and stone quality displayed on the website may vary slightly.

Warranty

Jacob Jewellery/Bijouterie Jacob warrants that all items will be free from any manufacturing defects at the time of shipment. All jewelry is inspected prior to shipment.

Our warranty offers sizing within 60 days of purchase, free polishing, and rhodium plating. Jacob Jewellery/Bijouterie Jacob will not be responsible for paying the shipping costs.

Services

Jacob Jewellery/Bijouterie Jacob offers an array of services throughout the lifetime of your jewellery. Jacob Jewellery/Bijouterie Jacob will not be responsible for paying the shipping costs. Please contact us for more information and pricing.

  • Sizing
  • Rhodium Plating
  • Stone-setting
  • Repairs
  • Polishing (Free)
  • Engraving (Free)
  • Prong Tightening
  • Other